Safety & Security Information

Below you will find safety and security recommendations, as well as the Emergency Response Plan for the event. Take a moment to review and familiarize yourself with this information in advance of the event and share it with any of your staff who will be on-site.

General Security

Event Management works diligently with the facility prior to each event to ensure the safety and security of all exhibitors, attendees, and the event. If you have any security concerns leading up to the event or on-site, bring them to the attention of Event Management.
All persons in the exhibit area must wear a badge. This includes during move-in, event hours, and move-out. Exhibitors are responsible for ordering badges for their workers and staff.
Notify Event Management, or security immediately if you notice any safety hazards or witness anyone being injured anywhere in the building or nearby outside spaces.
Be aware and be prepared. When you leave the facility at the end of the day, remove your badge and have all emergency numbers saved into your phone. Be aware of your surroundings and take caution, especially in the evenings. Travel in pairs or call a cab.

Exhibit Hall Security

Be Careful! Event Management has a 24-hour security service for general surveillance of the event and facility as a whole. This does not include individual booth monitoring and it is up to exhibitors to exercise prudent judgment and to safeguard your personal property and belongings.

Even with security as protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. At the end of each day, take any valuables with you. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth.

Security guards will "sweep" the halls at the close of the event each day to clear them of all visitors and personnel. Only exhibitor personnel who have requested special permission will be allowed in the halls after closing.

Any thefts or damage must be reported to event management or security immediately.

Emergency Response Plan

The purpose of the Emergency Response Plan is to provide guidelines to prepare for potential crisis or emergency situations. We want to ensure all exhibitors are provided with important information and proper communication during an emergency.

Potential Crisis Situations

Switchback Exhibitors should report any suspicious activity as soon as possible. To report suspicious activity, contact Gaylord Opryland security directly at 615-458-5555 and describe specifically what you observed, including: who or what you saw, when you saw it, where it occurred and why it's suspicious.

Gaylord Opryland Emergency Protocol

It is important to stay calm when reporting an incident. Call the Gaylord Opryland Security Operations Center 24/7 at 615-458-5555 if you need any assistance while onsite. The Gaylord Opryland team is trained in Emergency Medical CPR. This emergency number is the primary emergency number for the facility. The Dispatcher will dispatch EMS, Officers, Event Managers, etc.

IF THE FIRE ALARM SOUNDS:

Once a Fire Alarm has been activated, an evacuation message will direct hotel visitors to evacuate. This message will continue to play in the affected area(s) via public address system until the issue has been resolved.

Follow directional signage and or Gaylord employees as to the exit directions needed. Gaylord employees and leaders working within the affected area(s) will assist hotel visitors during this time. Hotel employees will assist with ADA or any guest requesting assistance.

Remember to use stairs, all elevators will not function during an active alarm.

Once the issue has been resolved an “All Clear” message will play.

Additional Emergency Phone Numbers

Nashville Police	Emergency: 911
Nashville Police	Non- Emergency: 615.862.8600
National Weather Service	www.weather.gov

Nearby Pharmacies, Urgent Care, & Hospitals For Switchback

CVS Pharmacy	2500 Lebanon Pike Nashville, TN 37214	615.889.6300
Walgreens	2421 Lebanon Pike Nashville, TN 37214	615.885.4480
Nashville General Hospital	1818 Albion Street Nashville, TN 37208	615.341.4000

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Questions?

Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!